Customer Relationship Manager Diploma

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Customer Relationship Manager Diploma

Overview

In this diploma course you will learn how to deal with customer issues best.

Description

Content:

• CRM Success Factors
• The Customer Service/Sales Profile
• Managing Your Customer Service/Sales Profile
• Choosing Your CRM Strategy
• Managing and Sharing Customer Data
• Tools for Capturing Customer Information
• Service-Level Agreements
• E-Commerce: Customer Relationship on the Internet
• Managing Relationships Through Conflict
• Fighting Complacency: The "Seven-Year Itch"
• Resetting Your CRM Strategy

Duration

3 months

Assessment

This course will be assessed on the basis of one assignment. We believe doing practical assignments are the best way to assess the ability of the students and also it is the best way to make them apply what they have learnt into practice. Students can start their assignments from day one and complete the course as soon as they submit their assignment.

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